Apartaments La Neu's booking conditions

Apartaments La Neu's booking conditions

The number of persons agreed in the booking, must be respected.


1.- CANCELLATION POLICY 2022-23 (From 01 December 2022 to 30 November 2023)

- If you cancel or modify your reservation up to 2 days before the arrival date, the establishment will not charge any fee.

- If you cancel or modify the reservation after the deadline or no-show, the establishment will charge 100% of the total stay.

Except:

1. - ALL winter weekends (Friday and Saturday nights); from 16 to 22 December 2022; from 01 February to 16 February; from 21 February to 05 March 2023; from 31 March to 04 April 2023; and from 1 to 31 July 2023.

- On these dates, if you cancel or modify your reservation up to 5 days before your arrival, the establishment will not charge you any fee.

- If you cancel or modify the reservation out of place or no-show, the establishment will charge 100% of the total stay.


2. - From 2nd to 10th december 2022; from 17th to 20th february 2023; from 5th to 9th april 2023 and from 1rst August to 26 August 2023:

- On these dates, if you cancel or modify your reservation up to 7 days before your arrival, the establishment will not charge you.

- If you cancel or modify the reservation out of place or no-show, the establishment will charge 100% of the total stay.


3. - From 23 December 2022 to 07 January 2023:

30% of the total amount of your stay will be charged as a deposit at the time of booking.

- On these dates, if you cancel or modify your booking up to 14 days before your arrival, the establishment will refund the amount paid.

- If you cancel or modify the reservation out of place or no-show, the establishment will charge 100% of the total stay.


NON-REFUNDABLE RATE:

During any period of the year, without distinction, the total amount of the stay will be charged at the time of booking.

If you cancel or modify the reservation at any time, the establishment will charge 100% of the total amount of your stay.


2. Check in: From 15:00 to 20:30 hours. Later entries from this time, call reception: 00 376 7497 49 If the client doesn’t come before 21:30 hours and without warning, booking will be cancelled automatically according to the cancellation policy.

3. Check out: The day of departure the apartment must be left before 11:00 am. After this time, will be charged one night more.

4.- Once you are accommodated in the apartment, if you decide to lower your days, the amount of days originally reserved will be charged.

5. The day of your departure the apartment must be delivered in the same conditions as you founded the day of your arrival. The apartment will be checked and if it is not in the required conditions, an amount of 100€ will be charged.

6. If there is any damage in the apartment, the customer must inform reception.

7. From 23:00 hours, we ask you to keep silence in order not to disturb other guests on her break.

8. The management is not responsible for any theft or loss that can happen in the apartments or around.

9. The management is not responsible for any accidents that may happen in the apartments or in their facilities.

10. The management reserves the right to cancel or modify a reservation within 24h of it being received, in the case of there being a clerical or typographical error in the rate quoted.